Shipping policy

Shipping Policy

Last Updated: 8/3/26

Thank you for choosing Pawfect Supply Co.! We know how excited you and your pets are to receive your items, so we work hard to process and deliver your orders as quickly and safely as possible.

Below are the details of our shipping rates, timelines, and procedures.

1. Order Processing Times

  • Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • Order Cut-Off Time: Orders placed after [e.g., 2:00 PM EST] will begin processing on the following business day.

  • Peak Seasons & High Volume: During sales, holidays, or promotional events, processing times may take up to 3 business days. You will receive an email notification as soon as your package ships!

2. Shipping Rates & Estimated Delivery Times

Shipping costs for your order are calculated and displayed at checkout. We offer the following domestic shipping options:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 3 – 5 Business Days $X.XX *(Free on orders over$XX)*
Expedited Shipping 2 – 3 Business Days $X.XX
Priority / Next Day 1 – 2 Business Days $X.XX

💡 Free Shipping Offer: We offer FREE Standard Shipping on all domestic orders over $[e.g., $50].

3. Shipping Carriers

We ship using reliable carriers including [USPS, UPS, FedEx, DHL, Canada Post]. The best carrier for your order is selected based on weight, dimensions, and destination.

4. Order Tracking

Once your package has shipped, you will receive an automated email containing your tracking number. Please allow up to 24 hours for the tracking status to update on the carrier’s website.

5. P.O. Boxes & APO/FPO Addresses

  • We [do / do not] ship to P.O. Boxes.

  • We proudly ship to APO/FPO/DPO military addresses via standard USPS shipping. (Note: Delivery to military bases may take longer due to customs handling.)

6. International Shipping

We currently ship to [List Countries, e.g., United States, Canada, UK, Australia].

  • International Shipping Rates: Calculated at checkout based on destination and package weight.

  • Delivery Timelines: International shipments typically take 7 – 15 business days depending on customs processing.

  • Duties, Customs, & Taxes: Your order may be subject to import duties, VAT, or tariffs incurred once a shipment reaches your destination country. haydenhernandez0408@gmail.com is not responsible for these charges; they are the responsibility of the customer.

7. Wrong Address / Undeliverable Packages

Please review your shipping address carefully before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If a package is returned to us as undeliverable, we can reship it once the customer pays for additional shipping costs.

8. Damaged, Stolen, or Missing Packages

  • Damaged Items: If your order arrives damaged, please take clear photos of the damaged product and outer packaging and contact us at haydenhernandez0408@gmail.com within 48 hours of delivery. We will replace damaged items immediately.

  • Package Marked as Delivered (But Missing): If your tracking shows "Delivered" but you haven't received your package:

    1. Check around your building, porches, or with neighbors.

    2. Wait 24 hours, as carriers sometimes prematurely mark packages as delivered.

    3. Contact us at haydenhernandez0408@gmail.com so we can help file a claim with the carrier.

9. Contact Information

If you have any questions about your shipment or need assistance with tracking, please reach out to our support team:

  • Email: haydenhernandez0408@gmail.com

  • Hours: [e.g., Mon–Fri, 9:00 AM – 5:00 PM EST]